Frequently asked questions
- Does Thunder Player include channels or movies?
- No. The app is only a player. You need a playlist (M3U link or Xtream Codes login) from your own provider.
- Where do I find my MAC address and Device Key?
- Open the app on your TV. Both are shown on the start screen and in Settings.
- I added a playlist but I do not see it on the TV.
- Close the app completely and open it again. The app loads your playlists when it starts.
- How long is the free trial?
- 7 days from the first time you open the app.
- How much does activation cost?
- See the prices. You pay once per TV, for 1 year or for life. There is no subscription and nothing renews automatically.
- Can I move my activation to another TV?
- The activation belongs to one TV (its MAC address). Write to us if you replaced your TV.
- Can I protect my playlists?
- Yes. After you log in on the Upload playlist page you can set a password. Nobody can change your playlists without it.
- Channels do not play.
- Check that your provider subscription is active and try the other stream format (TS / HLS) in the app settings. Playback problems are usually caused by the provider.